General advice

What volunteers can do:

Local volunteers can assist with:

  • Shopping

  • Dog walking

  • Collecting prescriptions

  • Taking things to/collecting items from post offices

  • Any other local errands that can be conducted over the doorstep


What volunteers cannot do:

  • Enter the homes or cars of vulnerable people

  • Provide personal care

  • Handle personal or valuable items

  • Handle bank cards or PIN numbers


Advice to volunteers:

  • Do not enter people’s homes or cars

  • Abuse of vulnerable people will not be tolerated and will be reported to the police

  • Always let someone know where you are going and what time you expect to be back

  • Keep a mobile phone on you at all times

  • Do not share personal details of beneficiaries or other volunteers

  • Be prepared to show ID to the beneficiary if requested

  • Do not take or share photos of beneficiaries or other volunteers without permission – Follow GDPR rules regarding personal data

  • Don’t over commit yourself – it’s better to help a little and often then a lot but only once

  • If at any point you develop symptoms or think you may have been in contact with someone who has, then isolate yourself



Advice to beneficiaries:

  • Volunteers do not expect payment for their time – you should only pay for shopping or other expenses you would normally cover, if you wish to show your appreciation you could consider a donation to a local charity

  • Do not invite volunteers into your property – shopping and other goods must be left on the doorstep to avoid infection

  • If a volunteer is walking your dog, then you should provide poo bags and other essentials. If necessary, muzzle your dog before the volunteer arrives

  • Abuse of volunteers, verbal, racial, sexual or otherwise, will not be tolerated and will result in the withdrawal of help. It will also be reported to the police

  • If you feel that a volunteer is behaving in an unacceptable manner, then please report it immediately to swanageneighbours@gmail.com


General infection control advice:

  • Follow all WHO advice regarding infection control. Wash your hands regularly. There should be no direct physical contact between volunteers and beneficiaries

  • Volunteers should wash their hands before and after every contact with a beneficiary

  • Shopping must be left at the front door – cash can be left in an envelope to avoid contact

  • If at any point you or a member of your household develop symptoms or you think you may have been in contact with someone suffering from COVID-19, then you should self isolate

  • When handling dog leads, wear gloves. Disposable gloves are ideal and should be discarded after use. If not possible then wear reusable gloves and wash immediately after use



Swanage Community Coronavirus Response is an informal group of local volunteers, who are joining together for the benefit of all. Beneficiaries should be aware that volunteers are not DBS checked and have no medical or specialist training.


All volunteers are simply kind, community-minded individuals who want to help out their neighbours at this time of crisis.

The admins and organisers accept no liability or responsibility for damage or loss of property, infection or other issues resulting from contact between volunteers and beneficiaries.

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